U.S. business base. Mexico talent. One connected team.+1 (251) 448-3559
srsNEARSHORE
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YOUR NEXT CHAPTER STARTS NEARSHORE

Build a Trained Bilingual Team Without Building Your Own Call Center

SRS Nearshore Solutions helps U.S. businesses build bilingual teams in Mexico for virtual assistance, appointment setting, sales and customer support. LRL handles recruiting and daily management; SRS oversees client relationships and campaign performance.

Franklin Park, Illinois · Nearshore Operations in Mexico

Customer support professional working at a laptop with a wired headset
Closer to your customers.English & Spanish · U.S.-compatible hours
PEOPLE. PROCESS. PERFORMANCE.
English and Spanish RepresentativesU.S.-Compatible Working HoursEquipment-Verified ProfessionalsTraining and Supervision IncludedDaily and Weekly Performance Reporting

01 / WHAT WE DO

The right people.
For the work ahead.

Bilingual Sales, Customer Support, Virtual Assistants & Staffing From Mexico. Choose the support your business needs, with management built around your workflow.

01

Virtual Assistant Services

Give your day back to the work that moves your business forward.

Explore this service +
  • Email and calendar management
  • Data entry
  • CRM updates
  • Customer follow-up
  • Appointment scheduling
  • Document preparation
  • Estimate and invoice follow-up
  • Social media inbox support
  • Administrative assistance
  • Daily activity reports
Discuss your needs
02

Appointment Setting

Turn conversations into a better-organized calendar.

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  • Contacting new and existing leads
  • Prospect qualification
  • Appointment scheduling
  • Calendar management
  • Appointment confirmations
  • Reminder calls, emails and messages
  • No-show follow-up
  • CRM notes and dispositions
  • Daily appointment reports
Discuss your needs
03

Sales Closing

Support every step from discovery to an approved close.

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  • Discovery calls
  • Customer needs assessment
  • Approved product presentations
  • Objection handling
  • Offer explanation
  • Customer follow-up
  • Sales pipeline management
  • Order completion or approved transfer
  • CRM documentation
  • Sales reporting

Sales and revenue are not guaranteed.

Discuss your needs
04

Bilingual Customer Support

Make customers feel heard, in English and Spanish.

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  • Inbound and outbound calls
  • English and Spanish support
  • Email support
  • Live-chat support
  • Account assistance
  • Customer retention
  • Service follow-up
  • Escalation documentation
  • Customer-experience reporting
Discuss your needs
05

Lead Qualification and Warm Transfers

Connect the right conversations to your closing team.

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  • Fast lead response
  • Customer qualification
  • Needs identification
  • Eligibility verification
  • Approved offer explanation
  • Connecting qualified customers with client closers
  • Accurate CRM documentation
  • Transfer outcome tracking
Discuss your needs
06

CRM Follow-Up and Lead Reactivation

Give overlooked opportunities a consistent next step.

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  • New-lead follow-up
  • Old-lead reactivation
  • Missed-call follow-up
  • Callback scheduling
  • Pipeline updates
  • Lead-status management
  • Complete notes and dispositions
  • Daily pipeline reports
Discuss your needs
07

Recruiting and Staffing

Find people with the language, equipment and experience you need.

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  • Candidate sourcing
  • Application collection
  • English screening
  • Interviews
  • Equipment verification
  • Internet-speed verification
  • Representative identification numbers
  • Part-time and full-time staffing
  • Replacement candidate management
Discuss your needs
08

Training and Certification

Prepare representatives for your product and your processes.

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  • Product-specific training
  • Sales-script practice
  • Role-playing
  • CRM process training
  • Compliance expectations
  • Timed knowledge assessments
  • Passing-score requirements
  • Training-status tracking
Discuss your needs
09

Managed Nearshore Teams

A dedicated team, with structure and support built in.

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  • Dedicated representatives
  • Campaign supervisor
  • Attendance management
  • Schedule management
  • Quality assurance
  • Coaching
  • Performance tracking
  • Daily reports
  • Weekly client reviews
  • Scaling and representative replacement
Discuss your needs

02 / WHERE WE HELP

Built around
your business.

Every industry has its own customers, systems and expectations. We start by understanding yours.

01

Telecommunications and Internet Services

02

Travel, Vacation and Hospitality

03

Automotive Dealerships

04

Home Services

05

Customer Support

06

Bilingual Administrative Services

03 / HOW IT WORKS

A clear process.
From first call to first team.

Recruiting is just the beginning. We bring structure to training, certification, launch and the work that follows.

01

Campaign Review

We learn about your product, customers, systems, schedule and performance requirements.

02

Team Profile

We define the required experience, language level, equipment and schedule.

03

Recruiting and Screening

We collect applications, conduct interviews and verify equipment.

04

Training

Representatives complete your product, script, CRM and compliance training.

05

Certification

Representatives must pass a timed knowledge assessment and manager review.

06

Pilot Launch

Begin with a small team and receive daily performance updates.

07

Scale

Your team grows only after the process and performance expectations are proven.

THE 14-DAY PILOT

Start Small.
Measure Performance.
Scale With Confidence.

Launch a 14-day pilot with three to five bilingual representatives. LRL handles recruiting, equipment checks, training and daily management, while SRS oversees the client relationship and campaign performance so your company can evaluate the team before expanding.

Start a 14-Day Pilot
14days to evaluate your team3–5
REPRESENTATIVES
  • Three to five representatives
  • Part-time or full-time scheduling
  • Equipment verification
  • Product certification
  • Daily attendance reports
  • Activity and CRM reports
  • Weekly quality review
  • Replacement support
  • Final pilot performance review

Pilot pricing and availability are provided after the consultation. Results are not guaranteed and depend on lead quality, client systems, product, and campaign requirements.

04 / MEET SRS

Nearshore talent.
A connected way to work.

Franklin Park, IllinoisU.S. business base
MexicoNearshore operations

SRS Nearshore Solutions is a bilingual nearshore staffing and managed-services company with a U.S. business base in Franklin Park, Illinois and outsourcing operations in Mexico. We help U.S. companies recruit, train and manage reliable customer-support, sales and administrative teams without the cost and complexity of building an internal call center.

LRL, our operations side in Mexico, handles recruiting, training, scheduling and daily team management. SRS manages U.S. client relationships and oversees campaign performance, quality and reporting.

Let’s talk about your team

YOUR TEAM STARTS WITH A CONVERSATION

What could your business do
with the right support?

Tell us what your team needs. We’ll discuss your goals, the roles that fit, and a practical next step.

Looking for a career opportunity?

Explore bilingual roles with our recruiting team.

Visit Careers
LET’S TALK ABOUT YOUR TEAM

Book a Free 20-Minute Consultation

Tell us a little about your business. We’ll follow up to find a time that works.

No obligation. Pilot pricing and availability are discussed during your consultation.